Quality Control & File Finishing Module

Automated Quality Control That Keeps You Ahead of the Technology Curve
AQUA, designed with revolutionary ResEdits, gives users total control over system operation and customization.

Flexible – ResEdits allows specific quality control checks to be built at the agency, branch and/or customer level. The system conforms to the user’s way of doing business – there is no need to modify profiles or operating procedures.

Customized – Literally any area of the PNR can be audited and/or edited against a wide range of parameters to ensure 100 percent record accuracy. You decide and control what should be quality checked.

Efficient – Program ResEdits to automatically correct the errors you specify versus queuing back to agents for more time-consuming rework.

Programmer friendly – Setup screens prompt users through pre-formatted, standard or customized edits via simple, fill-in-the-blank information fields requiring minimal programming expertise.

Scaleable – AQUA is scaleable at the highest level to support accounts of any size and scope and powerful enough to process virtually an unlimited number of reservations quickly and efficiently.

Reliable – AQUA’s Quality Control platform is solid and reliable, reflecting nearly two decades of collective programming wisdom and customer preferences, ensuring minimal System Administrator support and maintenance.

Performance That Makes You More Competitive
Increased profitability through increased productivity – AQUA system capabilities have been rigorously tested in real-world settings. Users have recorded significant savings and increased efficiencies through reduced GDS training time, keystrokes, quality control rework and errors:

     PNR creation time – reduced by 10 to 15 percent
     PNR rework – reduced up to 95 percent
     Back-office errors – reduced by 40 percent

File finishing benefits – A universal GDS interface shifts quality control and file finishing routines to the front-end of the reservation process, increasing agent productivity by automatically entering accounting and client-specific codes, back-office data and delivery instructions directly into the PNR.

Data for training & quality management – Combined with the Statistical Reporting Module for even more advanced reporting, this module provides Operations Managers detailed and meaningful reports on all quality control and agent error activity for proactive quality management and agent training.

Intelligent design – Enhances processing speed and minimizes the expense of “hits” to the GDS.