Seat & Waitlist Modules

Preferred Seats Mean Satisfied Travelers
AQUA’s Seat Module assigns, checks and changes traveler seats, applying a highly sophisticated weighting system to ensure the most desired seat is booked. The Seat Module processes PNRs from a queue by checking the seat map for each flight segment. If the preferred seat is not available, the software will continuously “read” the seat map for the traveler’s programmed preference and the software will assign the next best option.

The Value of Convenience
Securing the exact flight or class of service desired by a traveler has become a highly complicated and challenging process due to heavy load factors. AQUA’s Waitlist Module works from a queue and repeatedly queries the GDS to clear waitlisted flights using direct access and GDS availability. The user determines how waitlists will be managed. For example, the user may elect to have the system automatically cancel the old routing and book the cleared waitlisted option, or simply note in the record that the waitlisted flight is available.

Performance That Makes You More Competitive
The Monitor Service is best described as AQUA’s automated diagnostic and early warning system. It continuously audits each AQUA workstation to ensure proper functioning and ongoing PNR flow through the system.

Enhances agent productivity and cost savings by automating the increasingly complex process of seat and waitlist management that would otherwise require a substantial amount of time to support.

Improves the traveler experience by securing the seats travelers desire, on the flights they prefer, 24 hours a day, seven days a week.

Combine with the power of AQUA’s Communication Module to proactively communicate with travelers via automated e-mail or fax messages, advising them when their preferred seat or flight has been secured.

Intelligent design reduces the number of “hits” to the GDS and speeds system processing by only rechecking the necessary segments.

Comprehensive detail and summary reporting validates the system’s effectiveness in converting preferred seat and waitlist requests using AQUA’s Statistical Reporting Module.